Cancel / Return policy

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To return your goods fill in our return form on:

life-line.returnless.com/nl

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Information about returning or exchanging products

You have 14 days return policy to return the product without giving a reason, starting on the day of receipt the product(s). Returning the order is at your own costs outside the Netherlands and Belgium. We will credit the amount within 14 days.

How to return?

1. Complete the return form as completely as possible. Do not forget your own data so we can report the return faster. 
2. Pack he package in the same bag you received the products, is it no longer usable? Pack it in a bag or box that you can close properly.
3. Bring it to the selected carrier, they can print a return code. If you are outside of Belgium or the Netherlands you can send it back through any logistics point but you have to pay for return.
4. Send it back to us! See address below

Address:

Life-Line
Kompasstraat 32B
2901 AM Capelle a/d IJssel
The Netherlands